Refund policy

At Jessie's Pressies, each item is handmade and often personalised, so we take great care to ensure your order is exactly as requested.

Personalised Items

Due to the custom nature of personalised products:

• We do not accept returns or offer refunds on personalised items unless they arrive damaged or faulty.
• Please double-check all spelling, dates and details before placing your order, as we cannot make changes once production has started.

Non-Personalised Items

For non-personalised items:

• Returns are accepted within 14 days of delivery.
• Items must be unused, in original condition and returned in original packaging.
• Return postage costs are the responsibility of the customer unless the item is faulty.

Damaged or Faulty Items

If your item arrives damaged or there is an issue with your order:

• Please contact us within 48 hours of delivery.
• Include clear photos of the item and packaging.
• We will offer a replacement or full refund where appropriate.

Order Issues

If you believe there has been a mistake with your order (e.g. wrong item received), please contact us as soon as possible and we will resolve it quickly.

Cancellations

• Orders can be cancelled within 12 hours of purchase.
• After this time, your order may already be in production and cannot be cancelled.

Refunds (if applicable)

• Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact Us

For any return or refund queries, please contact:
Email: jessiespressies@outlook.com