Shipping policy

Shipping Policy

At Jessie's Pressies, we aim to deliver your handmade items safely and as quickly as possible. Please read our shipping policy below before placing your order.

1. Processing Times

Personalised products are typically processed within 5-7 working days and non personalised products within 3-4 working days.
Processing time does not include delivery times.
Delivery times will depend on the option that you select at checkout.
During busy periods (e.g. holidays), processing times may be extended.

2. Shipping Timeframes

Once dispatched, estimated delivery times are:

UK: 2-5 working days (depending on option selected at checkout)
International: 7-10 working days

Please note these are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location.

4. Tracking

Tracking is provided where available.
Once your order has been dispatched, you will receive a confirmation email with tracking details.

5. Delivery Delays

We are not responsible for delays caused by postal or courier services.
Delays may occur due to weather, customs or high demand periods.

6. Incorrect Addresses

Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If an order is returned to us, additional postage costs may apply to resend it.

7. Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us.
We will investigate with the courier before issuing a replacement or refund.
Claims for lost items must be made within 14 days of the estimated delivery date.

8. Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours with photos of:
- The item
- The packaging
We will arrange a replacement or refund where appropriate.