Terms of service

Welcome to Jessie's Pressies. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. Overview

This website is operated by Jessie's Pressies. Throughout the site, the terms “we”, “us” and “our” refer to Jessie's Pressies. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Products & Services

All of our products are handmade and may have slight variations in colour, finish, and design.
Personalised items are made based on the details you provide. It is your responsibility to ensure all information (names, dates, spelling) is correct at checkout.
We reserve the right to refuse or cancel any order at our discretion.

3. Pricing & Payments

All prices are listed in GBP and may change without notice.
Full payment is required at the time of purchase.
We reserve the right to correct any pricing errors.

4. Order Processing

Orders are processed within the timeframes stated on our website.
Personalised items may take longer due to their custom nature.
Once an order has entered production, it cannot be changed or cancelled.

5. Shipping & Delivery

We aim to dispatch orders within the stated timeframe, but delays may occur.
We are not responsible for delays caused by postal or courier services.
It is the customer’s responsibility to provide accurate shipping details.

6. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.
Personalised items are non-refundable unless faulty or damaged.

7. Intellectual Property

All designs, images, and content on this website are the property of Jessie's Pressies.
You may not copy, reproduce or use our designs without permission.

8. Product Use & Care

Our acrylic products are decorative and should be handled with care.
We are not responsible for damage caused by misuse, improper handling or normal wear and tear.

9. Limitation of Liability

We are not liable for any indirect, incidental or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the item purchased.